Frosting
Frosting is a white, chalky or crystal-like coating on the top or sides of a soy candle. Natural soy wax forms small crystals as it cools and as the temperature around it changes. It's cosmetic, it doesn't change the burn or the scent, and it often comes back after the candle has been lit.
Wet spots
Wet spots are patches on the side of the jar that look damp. They're where the wax pulled away from the glass as it cooled and shrank. Temperature swings, like a box sitting in a cold truck and then a warm house, make them more likely. They're cosmetic too.
A bumpy or cratered top after burning
As melted soy wax cools, it can set lumpy or with small holes. The next burn melts it smooth again.
Sweating
In a warm room, small drops of oil can appear on the top of the wax. That's fragrance oil coming to the surface. Blot it with a paper towel and keep the candle somewhere cooler.
What isn't normal
- Cracked or chipped glass. Stop using the candle.
- A flame that drowns or a hole down the middle. That's tunneling, and here's how to fix it.
- Lots of black smoke. See why candles smoke.
If something looks wrong with one of ours, email [email protected] with a photo and we'll help.
Storing candles
Keep candles somewhere cool and dry, out of direct sun and away from heaters, with the lid on. That keeps the surface smoother and the scent in the wax.
More guides
- Soy vs. Paraffin Candles: What's the Difference?
- How Long Does a Candle Last? Burn Times by Size
- How to Choose a Candle Scent (for Every Room and Season)
- Candle Gifts Under $25: Good Picks for Everyone on Your List
- The Best Fall Candle Scents, and What They Actually Smell Like
- Christmas Candle Gift Guide: A Scent for Everyone on Your List
- Housewarming Candle Gifts: Which Scent and Size to Bring
- Why Is My Candle Tunneling? How to Fix It
- How to Make a Candle Smell Stronger (Scent Throw)
- Why Is My Candle Smoking? Soot and Mushrooming Wicks
- How to Get Wax Out of a Candle Jar and Reuse It
- Best Winter Candle Scents, from Balsam to Vanilla